Cooper Global Provides the Best Client Experience!
With over 18 years in the transportation industry, we know what customers want: safety, transparency, and prompt service. Find the answers to most of your questions here!
Frequently Asked Questions
Sales tax is 8.9%.
Limousine transfers are not available after 3:00 PM Friday and Saturday.
Parking & toll fees will be billed at $6.00 – $10.00 flat for all ATL transfers.
A $25 holiday surcharge will be added for New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, & Christmas Day. 100% of the fee goes to the chauffeur.
No. There are no additional charges.
Your credit card is pre-authorized for the estimated charges of your trip. This reserves that portion of your available credit so at the completion of the trip, the trip amount can be charged. Please be aware that if you provide a debt card, your issuing bank will treat the pre-authorization as a pending charge and will withhold that amount from your account until completion of the charge. The total estimated trip amount plus 10% will be pre-authorized 24 hours prior to your trip. After the trip has been completed our billing department will audit for any applicable additional charges/time and charge the trip to the card on file unless other accepted payment arrangements have been made in advance. We cannot send a vehicle without a valid credit card pre-authorization. Due to the risk of credit card fraud, we require the card holders name, billing address and zip code to match the credit card company’s information (AVS Match).
Wedding transfers in a sedan within our operating area will be charged at $100 plus sales tax, STC charge, & gratuity.
6 hour time gap required between same client transfers in vehicle types other than sedans and SUVs.
We charge a discounted day rate for the vehicle and each hour past the 10 hour day rate will be charged at the total vehicle hourly charter rate.
Smoking is not permitted in any of our vehicles.
You are fee to bring your own beverages, but we cannot purchase them on your behalf. For your convenience, we provide complimentary chilled bottled water or sodas in our sedans, SUVs, vans, limo bus & limousines. Please call us for other requests.
A $75 clean-up fee will be added for beverage services on minibuses and coaches.
Any damages will be billed at the cost of repairs to the credit card on file.
Excessive clean-up including spills of staining fluids, ANY bodily fluids, or odors will incur additional clean-up charges for labor and materials of contaminated surfaces – minimum of $300. Please remember we pull the vehicle from service for several days to go through a thorough cleaning and sanitizing procedure by our vehicle prep staff, during which time it can not be used for other clients.
Vehicles may be equipped with visual and audio accident recorders for the safety of our personnel and the protection against civil liabilities in certain circumstances including accident documentation and of incidents which may warrant the manual activation of this system to document unruly, illegal or dangerous situations based solely upon our discretion.
Travel time for Atlanta locations within our operating area is computed from the time the vehicle arrives at the pick-up point to the time it returns to the drop-off point (door to door). Additional travel time will be added for locations beyond our zone 4 operating area.
Atlanta airport transfers are subject to the following conditions: -Domestic Flights – For vehicles departing up to 45 minutes after flight arrival time there is no additional charge, after 45 minutes an airport transfer reverts to charter rates.
All transfers except commercial flights from Atlanta airport are subject to the following wait time: -First 15 minutes past scheduled pickup time are no charge. -After 15 minutes the trip will be charged at the base vehicle hourly rate in 15 minute increments.
We do not charge extra like our competitors for chauffeurs to meet you at the chauffeur stand near the entrance to the baggage claim area for your respective airline for all sedan, suv, & passenger van transfers.
Arrival procedures for limousines, passenger vans, and buses arriving on a single flight are scheduled as curbside pickup due to airport parking height restrictions. A separate greeter is available to meet you at the entrance of your flights baggage claim are for an additional $50. The greeter will collect your party and escort you to the waiting vehicle curbside.
For group arrivals – greet staff is available for $40 per hour/per greeter with a 3 hour minimum.
Most multiple vehicle movements and multi-day over the road minibus and coach charters – require a 50% deposit upon reservation and 50% balance due 14 days prior to charter.
All prom and special events must be secured by a non-refundable deposit – 50% at booking and balance due 14 days prior to pickup.
Your trip is considered a billable late cancel if you cancel or change your scheduled pickup time within the following guidelines prior to your scheduled pickup:
- 0 to 2 Hours before pick-up – Any vehicle cancelled within two hours of scheduled pickup will be a late cancel billed at the full trip price.
- 0 to 2 Hours before pick-up – Sedans, SUVs, Passenger Vans, & Vanterras, late cancel billed at the full trip price.
- 2 to 24 Hours before pick-up – International Trips in sedans, SUVs, Passenger Vans, & Vanterras, late cancel billed at the full trip price.
- 2 to 48 Hours before pick-up – Stretch Limousines, Minibuses & Activity Buses, late cancel billed at the vehicle base rate multiplied by minimum hours plus sales tax.
- 2 to 72 Hours before pick-up – Limobuses & Motorcoaches, late cancel billed at vehicle base rate multiplied by minimum hours plus service charges & sales tax.
- $100 Fee applies to Activity Bus cancelations due to weather.
A customer’s failure to show up at the designated pick-up location will be charged a “No show” fee for the entire amount of the trip. If you cannot locate your chauffeur, you must notify us by phone 770-455-9600 to avoid a “No Show” charge.
We reserve the right to terminate a trip for unruly, threatening, or unsafe behavior by passengers at any time.